Business Process Director

What you get to do in this role:

  • Define and integrate GTM business capabilities, associated processes and metrics across CSG
  • Build a 2 to 3-year capability roadmap for CSG
  • Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
  • In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
  • Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
  • Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
  • Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
  • Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
  • Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

Our ideal candidate: 

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
  • Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
  • Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
  • Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
  • Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
  • Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
  • Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
  • Six Sigma expertise is highly desirable
  • Experience training employees on business process standardization practices is preferred
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